How can we help?
Browse the FAQ or reach out directly — we typically respond within one business day.
Getting started
Create your first form, publish it, and start collecting responses.
Billing & plans
Upgrade, cancel, update payment details, or get a refund.
Teams & sharing
Invite team members, manage roles, and collaborate on forms.
Integrations
Webhooks, CSV exports, embeds, and connecting Formra to your stack.
Frequently asked questions
How do I get started with Formra?
Sign up for a free account at formra.net/signup. You can create up to 3 forms and receive up to 50 responses per month on the free plan — no credit card required.
What are the differences between plans?
The Free plan includes 3 forms, 50 responses/month, and 5 AI generations. The Pro plan (£12/month) removes all limits and adds custom branding and CSV export. The Business plan (£29/month) adds team members, webhooks, and priority support.
How does AI question generation work?
In the form builder, describe your form's goal in plain English and click Generate. Formra uses Claude AI to produce 6–10 tailored questions. You can edit, reorder, or delete any of them.
Can I embed forms on my website?
Every published form gets a unique shareable link at formra.net/f/your-form-slug. You can share this link directly or embed it in an iframe on your site.
How do I add team members?
Team collaboration is available on the Business plan. Go to the Team page in your dashboard, enter your team member's email, choose their role (viewer or editor), and send the invite.
Can respondents use forms without an account?
Yes. Public form links work for anyone — no Formra account required. Respondents just visit the link and fill in the form.
How do I export responses?
On the Pro and Business plans, open the Responses page for any form and click "Export CSV". This downloads all responses in a spreadsheet-compatible format.
How do I cancel my subscription?
You can cancel any time by clicking "Manage subscription" on the Billing page, which opens the Stripe customer portal. Your plan stays active until the end of the current billing period, then reverts to Free.
What payment methods are accepted?
Formra uses Stripe for billing, which accepts all major credit and debit cards including Visa, Mastercard, and American Express.
Is my data secure?
Yes. All data is stored in Supabase (Postgres) with row-level security policies. Data is encrypted in transit with TLS and at rest. We never sell your data.
Still need help?
Can't find what you're looking for? Reach out and we'll get back to you as soon as possible.
General support
contact@formra.net
Questions, feedback, anything else
Billing support
billing@formra.net
Invoices, refunds, plan changes
Typically respond within 1 business day · Mon–Fri, 9am–6pm GMT
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